3+ years experience in customer support, product support, or client services including live chat.
Capture customer insights/feedback to be shared with our product team to improve the User Interface and User Experience.
Become a subject matter expert on DailyPay’s product.
Work cross-functionally to investigate individual customer cases.
MINNEAPOLIS LIVE GAY CHAT FULL
Handle full cycle customer support ticket resolution: review ticket, investigate and resolve, provide the resolution to customer via live chat to ensure full understanding and customer satisfaction with the provided resolution.
Shifts: we are hiring for a variety of shifts including daytime morning start times, weekends and evening hours, additional info will be shared on phone interviews. This position is located IN OFFICE - agents will be required to work in our downtown Minneapolis office 5 days / week If this opportunity excites you, we encourage you to apply even if you do not meet all of the qualifications. This is an amazing opportunity to join a hyper growth startup! Our goal is for you to get to grow with us. You will report to the Customer Support Supervisor and be part of the rapidly growing Product Support team at DailyPay. You will become a subject matter expert on the DailyPay product. In this role you will help DailyPay users by taking live inbound chats and by resolving their questions and concerns to achieve the highest levels of customer satisfaction. We are seeking a Customer Support Agent to provide support to our end users via live chat support. If you’re willing to define new rules, change systems and lives, come join us at DailyPay. Now we are looking for people who are as passionate as we are about reimagining how money moves. It’s no wonder that we are growing at an extraordinary pace. We are a mission-driven company hyper-focused on designing technology that can build a better financial system and future. We believe that money should move faster and smoother between employer and employee, between merchant and shopper, between financial institution and customer. A financial system that enables workers to access their earned pay when they need it. A financial system that is more equitable and inclusive, and benefits everyone. We are rewriting the invisible rules of finance by creating a new financial system. DailyPay is the leader in the on-demand pay industry with an unrivaled technology platform, an unmatched list of blue-chip clients and an extensive list of industry awards.